Eden Amsterdam American Hotel

Dec 12th, 2010 | By | Category: Hotel Guest Complaints

From: David Hunting


Having recently booked a hotel for one night in Amsterdam through Booking.Com, to say I was disappointed is an understatement. The Hotel was the Eden Amsterdam American, and the reservations for two rooms were made for Thursday 11th of March 2010 for one night only. It was made very clear whilst booking that I required secure parking on site, as I was carrying two very expensive Motor Bike Racing Engines on my way to Assen, Holland.  Upon arrival I was told that no such parking existed, and that I had to park my car some fifteen minutes walk away in a private car park. This was obviously a Booking.Com mistake, for which no apology has been received to date. After checking out on Friday 12th of March, my travelling companion noticed that we had been duly charged for breakfast, although within the booking confirmation it stated quite clearly that Buffet Breakfast was included within the room rate. Upon our return to the reception desk, the lady in charge became very angry and rude, making accusations that it was our fault not to have spotted the mistake, instead of appologising as she should rightfully have done. Having stayed at many hotels around the World, the attitude of the staff at this hotel was a disgrace, and they certainly need some extra personel handling training. I personally will never wish to stay in this hotel again due to the arrogance and downright rudeness of the staff, and will dutifully advise my business acquaintances accordingly. I apologise for the lateness regards this complaint, but have only just recovered from a knee operation.


Yours sincerely 


David C Hunting.

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