Hilton Hotel in Istanbul

Dec 12th, 2010 | By | Category: Readers Contributions

I made reservations for two rooms at the Hilton Hotel in Istanbul. When we arrived (on Saturday at 20:00, after five hours of travelling by car) I was informed by the front desk that my room was not ready yet because the hotel was overbooked, and that I had to wait for several minutes. After an hour of waiting in the lobby, I was given the card of the room, but when I tried to use it, I was unpleasantly surprised because the door opened by a man socked wet, in his bathrobe! He told me that he’s been staying there for a week and that this was a shock for him as well!!  I was very embarassed, I apologized, went to the front desk and asked to speak to the manager. The girl who had blundered, asked me to calm down and made excuses in incomprehensible English, but in an indifferent manner that made me realise that she was just trying to get rid of me. I insisted in talking to somebody more responsible and she finally called the manager of the front desk. I told him that check in time is at two o’clock so I should have a room free in my disposal hours ago (it was way past 21:00p.m.). He apologized, promised that he would make arrangements for another room and that he would send us something to make it up to us. Nothing was ever sent to our room, and what’s more, we checked out Monday noon and our sheets were not changed once! I will never stay in a Hilton Hotel again and I will inform all of my friends about my bad experience. Thank you for your patience. Maria Sofianou – Greece.

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  1. Dear Ms. Sofianou,

    We have been through your comments and we are sorry about the experience you have had during your stay in Istanbul.
    However, we are unable to find your accommodation in our records and we definitely wish to look into these issues in a serious manner. Therefore, could you kindly provide us some more details that we can identify your stay with us. It can be the person’s name who stayed in the other room or your share. It can be your arrival & departure dates among with your room number and it can also be your reservation confirmation number.

    Yours Truly,

    Cemal Hosgul
    Front Office Manager
    Hilton Istanbul
    cemal.hosgul@hilton.com
    +90 212 3156000

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