Hotspur Guest House Plymouth

Dec 12th, 2010 | By | Category: Hotel Guest Complaints



Dear Sir,

I am writing about the terrible welcome that the city of Plymouth gave us on 18 February.

My husband, my son aged 12, and myself we were touring Britain on a Britrail Pass as we did many times in the past, and we decided to stay one day in Plymouth.


 Once we got off the train we looked for hotel/BBs adverts around the station, but not a single one to be found.

So we walked up and found the

The Grosvenor Park Hotel, 114-116 North Road East, (the nearest hotel to the station)


We did not much like the grotty look of it so we walked  to the next one, the Hotspur Guest House, at number 108. They told us they  would not  accept anybody under the age of 15. My son was so upset , and I must say we were quite shocked too. I asked for explaination but they would not offer any. Later I checked their website, this is only mentioned when you make a booking with them. (they say kids over 15 welcome). Fair enough, we had not made a booking with them.Not nice, but perfectly legal.


My husband had a bad leg, it was freezing, my son was so angry and tearful, so I asked the cab company just before the Grosvenor Park Hotel if they could take us to the nearest hotel to the other side of the station (Stuart Road ?)  but they told me to walk up the North East Road where I would find more hotels. (nobody was obviously interested in a £4 ride).


As it was almost dark and  we had luggage with us we went into the Grosvenor Park hotel .We saw it was AA listed.

I have never in my whole life seen such a disgustingly filfthy hotel. There was mould everywhere, the loo stank, the beds were disgusting, the bins had not been emptied,  the loo was appalling, the grit and the muck covering the handles, the cups, the swithches was unbelievable. It was freezing, during the night the heating went off and we had I think about 5C° in the room,the pillows were icy, the sheets so cold, everything we touched, even the wardrobe seemed made of ice,we were shivering all night …. we could hardly sleep and left the hotel at 7.00 the following morning.(just the thought of eating there made us ill).


The owner (most likely drunk) asked us 50 pounds before entering the room and gave us no receipt.He said he did not wish to pay VAT.


If you want to have an idea of what it is like you should look a the reviews on Tripadvisor. 


There must be some basic hygiene standards that all hotels should respect, I cannot understand how a hotel like this can exist I am not saying in England, but in the world generally.


We also felt very unsafe as the only fire door downstairs had been all sellor- taped (to try and keep the cold out?).


As it was an AA listed hotel, I will contact them, but I would be most grateful if you let me know to whom I should address this letter. (food and hygiene , health and safety inspectors ) It is the first time I write a letter like this about a hotel.

Thank you

Paola Pallais


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