Queens Hotel in Leeds

Dec 12th, 2010 | By | Category: Hotel Guest Complaints

Subject: I was turned away at the Queens Hotel in Leeds 13/02/10



Let me tell you about the way our booking went at the well renowned ‘Queens Hotel’ in Leeds 13/02/10, the booking was made 5 days prior to arrival through Laterooms.com;


We arrived at just after 2p.m. to be told we had been upgraded to a deluxe twin room (an instant admission of guilt) usually this would be appreciated but when you’ve specifically booked a double room because you have your wife with you it’s not good at all!


The attitude of the staff was one of rehearsed rhetoric hidden behind false smiles and a pretence of offering help and understanding whilst doing absolutely nothing except repeat over and over their room deficiency that night and almost suggest that we had done something wrong by booking through Laterooms!


The bottom line was we weren’t going to get a double room no matter what so the only other option was to take a refund of which I eventually received three days later.


We then spent the next one and a half hours searching for a hotel that could accommodate us on a very busy Valentine’s Saturday, we ended up twenty five minutes walk away from our original well placed first choice of the Queens Hotel, this time should have been spent having a leisurely shop and light meal before getting ready for the evening function that we were there to attend.


Because we were now well out of the city centre we had no option but to bring taxi’s into the equation… and we all know how they can spoil your night out!


We might have booked through Laterooms but it was booked five days prior and it wasn’t exactly at bargain price!


Why couldn’t somebody from Laterooms or the Queens attempt to contact us if there was a problem with the booking? At least we could have booked somewhere else at that point, it’s absolutely disgusting and belittling to expect us to turn up and just simply be pacified by the offer of a superior quality twin room that we had at no point requested!


The whole episode is unforgivable and certainly kicked our weekend off to the worst start imaginable… it’s disgraceful!So far I’ve received no apology from the Queens although Laterooms did email me to lay the blame firmly with the Queens and not themselves as per all their small print blah bla blah blah!



Hotels should be held be responsible and fined heavily for this sort of thing, it’s not the first time and won’t be the last time it happens because nobody does anything about it!



Dave J


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